Last Updated: June 20, 2026
ReelRocket ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, including when you connect your TikTok and Instagram accounts.
By using ReelRocket, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
ReelRocket is the data controller responsible for your personal information. If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: support@reelrocket.com
- Website: reelrocket.com
We collect several types of information from and about users of our service:
Information You Provide Directly
- Account Information: Name, email address, password, payment information, and billing details
- User Content: Videos, images, text, and other content you create, upload, or generate using our service
- Communication Data: Messages, support requests, and other communications you send to us
Social Media Account Information
When you connect your TikTok or Instagram accounts to ReelRocket, we may collect and store:
- TikTok Account Data: Profile information, video data, analytics, account settings, and permissions you grant us through TikTok's API
- Instagram Account Data: Profile information, media content, insights, account settings, and permissions you grant us through Instagram's API
- Access Tokens: Authentication tokens provided by TikTok and Instagram to access your account on your behalf
We only access and use this information as necessary to provide our services, such as publishing content, scheduling posts, and managing your social media accounts through our platform.
Automatically Collected Information
- Technical Information: IP address, browser type, device information, operating system, and usage patterns
- Log Data: Access times, pages viewed, features used, and other activity data
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Cookies section below)
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our video creation and social media management services
- Social Media Integration: To connect with and manage your TikTok and Instagram accounts, publish content, schedule posts, and access analytics
- Content Processing: To process, store, and deliver the videos and content you create using our platform
- Transaction Processing: To process payments, manage subscriptions, and send transaction-related communications
- Communication: To send you service updates, technical notices, support messages, and respond to your inquiries
- Analytics and Improvement: To analyze usage patterns, improve our services, and develop new features
- Security and Fraud Prevention: To detect, prevent, and address security issues and fraudulent activity
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
We may share your information in the following circumstances:
With Social Media Platforms
- TikTok: We share content and data with TikTok's API as necessary to publish videos, manage your account, and provide scheduling services. This sharing is governed by TikTok's Privacy Policy and API Terms of Service.
- Instagram (Meta): We share content and data with Instagram's API as necessary to publish posts, manage your account, and provide scheduling services. This sharing is governed by Meta's Privacy Policy and API Terms of Service.
With Service Providers
- Cloud hosting and storage providers
- Payment processors and billing services
- Analytics and monitoring services
- Email and communication service providers
- Customer support platforms
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
- When required by law, court order, or government regulation
- To protect our rights, property, or safety, or that of our users
- In connection with a business transfer, merger, or acquisition
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal and contractual obligations
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications (you may still receive service-related messages)
- Account Deletion: Delete your ReelRocket account at any time through your account settings
- Social Media Disconnection: Disconnect your TikTok or Instagram accounts at any time through your account settings
To exercise these rights, please contact us at support@reelrocket.com. We will respond to your request within a reasonable timeframe.
We implement industry-standard technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure storage of authentication tokens and credentials
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes. Content you have published to TikTok or Instagram will remain on those platforms according to their respective policies.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries.
We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed.
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Authenticate your account
- Analyze how you use our service
- Improve our services and user experience
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.
Our service is not intended for children under 13 years of age (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@reelrocket.com, and we will take steps to delete such information.
TikTok and Instagram require users to be at least 13 years old. By connecting these accounts, you represent that you meet the age requirements for these platforms.
Our service may contain links to third-party websites or services, including TikTok and Instagram. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top of this policy
- Sending you an email notification (for significant changes)
Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@reelrocket.com
- Subject Line: Privacy Policy Inquiry
We will respond to your inquiry within 30 days.